What this is
These terms cover WhatsApp messaging with London Serenity Limited (company no. 06465688), of 27 Old Gloucester Street, London WC1N 3AX ("London Serenity", "we", "us"), through our business WhatsApp number, and use of the WhatsApp Inbox system by London Serenity staff. They sit alongside, and don't replace, our main Terms & Conditions, which govern bookings and services generally.
Messaging us on WhatsApp
- By messaging our WhatsApp number, you agree to be contacted by London Serenity on WhatsApp about that conversation.
- Standard data charges from your own phone provider may apply to sending and receiving WhatsApp messages.
- We aim to reply during our normal business hours; WhatsApp may show your message as read once a staff member has opened it.
- Within 24 hours of your last message, we can reply freely. Outside that window, WhatsApp only lets us send pre-approved message templates (for example, an appointment reminder) until you message us again.
- Please don't send WhatsApp messages for medical emergencies or anything urgent — call us directly instead.
Acceptable use
This number is for genuine customer conversations with London Serenity. We may decline to respond to, or may block, messages that are abusive, spam, or unrelated to our services.
Staff use of the Inbox
The WhatsApp Inbox system is provided for London Serenity staff to communicate with customers on the company's behalf. Staff accounts are issued by a London Serenity administrator, are personal to the individual, and must not be shared. Everything sent or received through the system is a business record of London Serenity, not the personal correspondence of the staff member using it.
Your data
How we collect, use and protect the personal data in these conversations is set out in our Privacy Policy.
Changes to these terms
We may update these terms from time to time to reflect changes in how we use WhatsApp or in applicable law. The date at the top of this page shows when it was last updated.
Contact us
For any question about these terms, contact London Serenity Limited at info@londonserenity.com or on 020 7000 1888.
Governing law
These terms are governed by English law, and are subject to the exclusive jurisdiction of the English courts — matching the governing law in our main Terms & Conditions.